How Amaze Uses Location Information
Providing useful, meaningful information to our Members when they most need it is at the core of what Amaze does, and location information plays a critical role in doing just that. From making sure you have quick access to live support, to making sure you can find the best healthcare services near you, to saving you money on common healthcare expenses, location can help you get the most out of Amaze.
How does Amaze know my location?
Depending on the type of device you’re using and settings you choose, you may provide Amaze with different types of location information that are critical to making some services work and making others more useful for you. Location comes from network or GPS-based information when you have location services enabled for the Amaze app on your device.
How is location saved in my Amaze account?
Amaze does not permanently store, or routinely monitor your location; nor do we sell or share any of your data, including location, with any third-party services or entities, including your employer. When you enable location services for the Amaze app, the system periodically compares your device’s location to the location of medical facilities in the same vicinity. This is done in the background and does not adversely affect the performance of your device. Certain events, such as crossing an Amaze-defined boundary surrounding a medical facility or contacting Amaze through the mobile application will trigger a “location event”. These location events are described below.
When crossing an Amaze-defined boundary surrounding a medical facility, like an emergency room, you may receive a notification on your device reminding you that live support is available, or directing you to helpful, time-sensitive information if live support is not available. The notification also provides one-tap access to the “Contact Amaze” feature in the app when live medical support is available. Another location event is triggered whenever you contact Amaze through the Contact Amaze feature in the app. This provides a location “snapshot” only and helps the Amaze support team to provide you with timely, important and locally relevant information. This is the only time Amaze is actively aware of your location, and your location snapshot is only visible to our live support team for the duration of the chat, audio, or video session.
How can I control how Amaze uses my location?
To receive the best level of support and information, we recommend that you always have location services enabled for the Amaze app. However, you can disable location services at any time in your device’s location settings. Please refer to your device’s particular operating system information for instructions on how to change your location settings.